The BCID Board of Directors are listed below. Each Director is responsible for a specific portfolio of the BCID.
| Mr. G.M. Noonan | Director | Finances / Administration | MacAdams Baking Systems |
| Mr. G.R.P. Ferreira | Director | Chairperson / Security | TJ’s Lekker Braai |
| Mr. J.H. van Zyl | Director | Capital Projects | Cape Industrial Properties |
| Mr. C.W. Toerien | Director | Cleansing | Spear Reit Limited |
| Mr. M.C. Rust | Director | Task Teams | Neulux Logistics |
Code of Conduct for Directors of the Blackheath City Improvement District NPC
Rules governing the procurement of goods and services:
The BCID follows the same procurement guidelines as any governing entity seeking to ensure that the following is achieved:
Value for Money, Open and Effective Competition, Ethics and Fair Dealing, Accountability and proper financial reporting.
These Guidelines are supplemented by adopting a simple policy where quotations are requested from potential service providers by means of a request for quotations.
Quotations are then accepted from three properly registered service providers and these are tabled by the Board of Directors for a decision based on value for money, amongst other essential things.
The decision made by the Board of Directors is final.
Complaints Procedure
The BCID offers numerous channels for dealing with complaints. Formal complaints are lodged to the BCID management via email. The BCID management will act on the complaint including one or more of the following actions:
- Referring serious complaints to the Business Manager and/or the Board of Directors.
- Meeting with the complainant to understand the problem and address the issue.
- Scheduling the necessary tasks or actions to resolve the matter.
- Logging a service request with the City of Cape Town if applicable.
- Communicating with the complainant on the actions taken.
- Follow-up process and communication with the complainant until the matter is resolved.
- Complaints are received via website contact messages and from email replies to newsletters, as well as by telephone and email.
- The precinct manager receives telephonic complaints, as does the central control room. The central control room number is visible on all patrol vehicles.
Most of the complaints relate to Municipal service issues, electrical faults, incidents of crime or perceived criminal activity or relates to littering and illegal dumping. Unless an immediate response is required, safety and crime incidents are dealt with through our monthly meetings with the SAPS or through the adjustment of our public safety deployment plans. The BCID cleaning team clears illegal dumping as soon as possible, or if necessary, service requests are registered with the City of Cape Town and followed up by the BCID team until completed.